Post Call Survey logic is working fine for Incoming calls but now we are planning to enable PCS for outbound(not outbound dialer) calls if there is a possibility.Any info is appreciated.
You can't use the standard PCS for outbound calls. There are ways that you may be able to work around and transfer calls to the survey for outbound calls like via a Workflow or custom gadget, but not as part of the normal implementation. If you search the group you'll find some other people who have tried this type of custom approach, like this. https://community.cisco.com/t5/contact-center/how-disable-post-call-survey-after-agent-transfer-call/td-p/4278966
You can't use the standard PCS for outbound calls. There are ways that you may be able to work around and transfer calls to the survey for outbound calls like via a Workflow or custom gadget, but not as part of the normal implementation. If you search the group you'll find some other people who have tried this type of custom approach, like this. https://community.cisco.com/t5/contact-center/how-disable-post-call-survey-after-agent-transfer-call/td-p/4278966
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
