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Bryan Geoghan
Beginner
Beginner
‎03-20-2015 08:35 AM
‎03-20-2015 08:35 AM

UCCX 10.5 Agent Email - Agents cant send emails with attachment sizes over 50KB

Hi,

We have been trying to get the Agent Email functionality working in UCCX 10.5 for quite a while now. Everything seems to work other than when an agent attempts to add an attachment over 50KB in size. If under 50K, the attachment and email sends  just fine. If it's over 50KB and the agent clicks Send, CAD just sits there saying "Sending..." and it never goes through. 

 

I've had the Exchange administrator look through Exchange and validate that the Cisco instructions/requirements were put into place. We can't seem to find anything on the Exchange side. 

 

Thoughts?

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