Hi all,
since last Friday all calls on both my contact centers (not in HA) get stuck in the queue and don´t pass on to the agents, who are all on ready.
I already did read a lot on this board and other similair issues and I checked a lot of stuff and restarted all UCCX servers and the publisher, which didn´t help.
The users are using CAD and I have verified that they can control their phone over CAD (make calls etc.), so the CTI manager is working fine too.
All CTI ports are registered and the call gets pass all voice prompt options, but gets stuck in the end saying that no one is available in this moment.
The only thing which changed since Friday is that our old domain controller (2003) got demoted, which was configured as LDAP directory in the Publisher.
I quickly changed the domain controller to our main one and verified that the LDAP connection was working. (Agents can login with AD account and new accounts are beeing synced to the Callmanager)
So therfore I am lost on this and hope anyone has an idea what else I could check or verify or did someone have a similar issue?
Regards
Patrick
