uCCX 10.5 & uCCX 12.x

[Tony Knight]

While I totally agreed, what I am asking is not an ideal solution but are there any technical issues with the following:

• Use CAD on uCCX 10.6 for inbound voice
• Use Finesse on uCCX 12.x for email routing

The agent will use 2 agent desktop apps namely CAD & Finesse.....

In the short term, customer can not move to uCCX 12.x for inbound voice but is desparate to get email routing and 10.6 email routing doesn't support O365

[Chris Deren · Accepted solution]

Technically yes, if you have 2 separate CUCM clusters as there is no CUCM version that would be compatible with CCX 10.X and 12.5 AFAIK. Not something I would recommend, but if you think this will work for your customer then this is an option.

[Anthony Holloway · Accepted solution]

Good point about the singular CUCM version. It could likely be ignored, since the usage for the UCCX 12.x is email and not voice, and thus CTI is not a necessity. However, the one sticking point might be that you need AXL to function as well, and I cannot say for sure, though I'd doubt it, that AXL implementation differences between the versions of UCCX changed to support a CUCM AXL schema change, exists, and will prevent logins.

[Tony Knight]

Thanks, you verified what I was thinking!