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vladimirromero
Beginner

Uccx 10.5 can i modify Queue Statistics for Agents???

   Hi,

 

I have UCCX 10.5 but the queue statistics for Agents phones are updated every 10 seconds, I need to reduce every 5 seconds, any ideas???

 

 

Thanks!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Matt,

All the Live Data gadgets come from the Cisco Finesse Administration which contains the layout. It is the users preference whether or not to change the existing Live Data gadgets.

Usually, we dont play around with these, but the most common request we have got from customers is the display of the Not Ready Reason Code labels than the code.

We are tracking this as an enhancement for 11.0 but not officially committed.

Regards,

Arundeep

View solution in original post

2 REPLIES 2
Matt Crosby
Beginner

i don't have this exact problem, but I would like to know where I can change what each agent sees as far as gadgets are concerned.

 

-Matt

Hi Matt,

All the Live Data gadgets come from the Cisco Finesse Administration which contains the layout. It is the users preference whether or not to change the existing Live Data gadgets.

Usually, we dont play around with these, but the most common request we have got from customers is the display of the Not Ready Reason Code labels than the code.

We are tracking this as an enhancement for 11.0 but not officially committed.

Regards,

Arundeep

View solution in original post

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