UCCX 10.5 : Finesse Agent can't sign or change agent status ?

[vinhsam1009]

I have a problem with finesse 10.5

Sometimes, finesse agent can't sign in https://localhost:8445/desktop/container/ 

Error code : 504

I must restart finesse tomcat service at uccx- pub + sub

Then sign in again successfully.

And I check log finesse (attach file)

Please suggest some troubleshooting steps.

Thanks

[vinhsam1009]

Anybody help me ?

[martyn.rees]

Is it only some users or all? Are these new agents, or existing ones?

[vinhsam1009]

All users are affected.

If agent have logged, agents status was not ready, these agents couldn't change status to ready...

If others want login to finesse desktop, but not sucessfully, Finesse server reply status : 504, can't loading agent session, please contact admin...