UCCX 10.5 finesse desktop + email and presence

[Elena Pudge]

Hi all,

We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop.

Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this.

Similarly , in the CAD version - you had chat to other agents, as well integration with CUP server for non-agents presence - has anyone found a widget to get this added?

Thanks

Elena

[un]

Try to take a look at the 2Ring Finesse Gadgets. They have all what you are seeking regarding chat and presence

Regards

Ulrik

[ruimartins1000]

Hi,

regarding email channel, it came out with 10.6 UCCX version. It uses SocialMiner like webChat.

Rui