UCCX 10.5 Mobile Skill Manager does not work

[un]

My supervisors cannot see any of their agents in the mobile skill manager (see atached screendump). I have checked the setup and it is OK. The supervisor can see and manage the agents in the Finesse client

It was working in UCCX ver 10

Is this a known bug ??

[emorgan]

Hi,

Just had a similar problem with UCCX 10.5.2.

Our usernames have upper-case letters in them (ex: "ABC123")

For some reason, skill manager allowed the login with the lower-case equivalent, but gave the error message you mentioned.

Login in with the exact username as solved our problem.

Eric

[jakeriley]

Eric,

This fix worked for me.  Odd that it allows you to log in both ways.  Thanks for posting!