Got a CCX 10.5 that misses the first 1.5 seconds of the "You are currently in a Queue" message. This only happens on external calls - internal calls are fine. The message starts in the middle of the sentence.
The welcome message is OK for both internal and external calls.
"the issue actually after un-hold step, because the system will need to tear down old media and initiate a new media so that why is suggested to add 2 seconds delay before play prompt"
This was a defect which I raised on another customer case when this problem was first noticed.
To give more explanation on this one:
In 10.5 the UCCX IPVMS driver is not able to handle the media when it is flushed to the driver for the external calls. This results in truncation of the prompt by 1-2 seconds before the media is actually played.
