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UCCX 10.5 - Remedyowners.xml Config

rossporubski
Level 4
Level 4

Several resources already associated with an "OwnerTeam" name in the doc have been assigned an additional call handling role which requires a different "OwnerTeam" name. Can multiple "OwnerTeam" names be assigned to the same person, (specifically speaking, two team names assigned to the same resource) in the doc?

 

Thank you for any help in advance.

1 Reply 1

rossporubski
Level 4
Level 4

Hoping someone can help with this.