From UCCX A:-admin:utils uccx - Page 2

mark.baker@midlandsco-op.com · ‎11-11-2014

Can anybody point me in the direction to resolve this? I have can see all of the agents and supervisors if I check the "Desktop Admin" page on UCCX get an Error "Error occured while reading the Resources" when I try to see agents etc in Subsystem - RMCM - Resources.

Thanks in advance.

mark.baker@midlandsco-op.com · ‎11-12-2014

Are you happy that I take the both UCCX servers down so the server guys can move the SAN storage that we know there are permissions with and then continue?

Gergely Szabo · ‎11-12-2014

Sure, go ahead and do that.

G.

mark.baker@midlandsco-op.com · ‎11-12-2014

Good news and Bad news - The server chaps have done their bit and im still seeing the same problem on the Primary UCCX server (UCCX A) but I can see all the users as they should be on the secondary server (UCCX B).

How do I get them to sync from B to A ?

Gergely Szabo · ‎11-12-2014

Can you ssh into both UCCX A and B and run the following command using the CLI:

utils uccx dbreplication status

It might take a while. Please post the output.

Thanks.

G.

mark.baker@midlandsco-op.com · ‎11-12-2014

From UCCX A:-

admin:utils uccx dbreplication status
SERVER                 ID STATE    STATUS     QUEUE CONNECTION CHANGED
-----------------------------------------------------------------------
g_jh_uccx_a_uccx        1 Active   Local           0
g_jh_uccx_b_uccx        2 Active   Connected       0 Nov 12 20:36:26

------------------------------------------------------------------
REPLICATE                                               STATE
------------------------------------------------------------------
db_cra:informix.latestsynchedtime                       Active
db_cra_repository:informix.grammarsfiletbl              Active
fcrassvr:informix.fcrasstatelogtoday                    Active
fcrassvr:informix.fcrascalllogweek                      Active
fcrassvr:informix.fcrasrecordlog                        Active
db_cra_repository:informix.scriptsfiletbl               Active
fcrassvr:informix.latestsynchedtime                     Active
db_cra:informix.eemcontactemaildetail                   Active
db_cra:informix.textcontactqueuedetail                  Active
db_cra:informix.dialinglisthistory                      Active
db_cra:informix.contactqueuedetail                      Active
db_cra:informix.monitoredresourcedetail                 Active
db_cra_repository:informix.promptsfoldertbl             Active
db_cra:informix.contactcalldetail                       Active
db_cra:informix.eememailstatusdescription               Active
db_cra:informix.eememailagentstatedetail                Active
db_cra:informix.eemqueueagentdetail                     Active
db_cra:informix.textcontactdetail                       Active
db_cra:informix.textcustomerdetails                     Active
db_cra_repository:informix.scriptsfoldertbl             Active
db_cra:informix.agentstatedetail                        Active
db_cra:informix.contactroutingdetail                    Active
db_cra_repository:informix.promptsfiletbl               Active
db_cra_repository:informix.sysgrammarsfiletbl           Active
db_cra_repository:informix.latestsynchedtime            Active
db_cra:informix.eemreasoncodedescription                Active
db_cra:informix.eemstatedescription                     Active
fcrassvr:informix.fcrascalllogtoday                     Active
db_cra:informix.remotemonitoringdetail                  Active
db_cra:informix.eemactiveemail                          Active
db_cra:informix.textagentstatedetail                    Active
db_cra:informix.licenseutilizationdetail                Active
db_cra_repository:informix.grammarsfoldertbl            Active
db_cra_repository:informix.documentsfiletbl             Active
db_cra:informix.agentconnectiondetail                   Active
db_cra:informix.textagentconnectiondetail               Active
db_cra_repository:informix.documentsfoldertbl           Active
db_cra_repository:informix.sysgrammarsfoldertbl         Active
------------------------------------------------------------------
admin:
admin:

From UCCX B

admin:utils uccx dbreplication status
SERVER                 ID STATE    STATUS     QUEUE CONNECTION CHANGED
-----------------------------------------------------------------------
g_jh_uccx_a_uccx        1 Active   Connected       0 Nov 12 20:36:26
g_jh_uccx_b_uccx        2 Active   Local           0

------------------------------------------------------------------
REPLICATE                                               STATE
------------------------------------------------------------------
db_cra:informix.latestsynchedtime                       Active
db_cra_repository:informix.grammarsfiletbl              Active
fcrassvr:informix.fcrasstatelogtoday                    Active
fcrassvr:informix.fcrascalllogweek                      Active
fcrassvr:informix.fcrasrecordlog                        Active
db_cra_repository:informix.scriptsfiletbl               Active
fcrassvr:informix.latestsynchedtime                     Active
db_cra:informix.eemcontactemaildetail                   Active
db_cra:informix.textcontactqueuedetail                  Active
db_cra:informix.dialinglisthistory                      Active
db_cra:informix.contactqueuedetail                      Active
db_cra:informix.monitoredresourcedetail                 Active
db_cra_repository:informix.promptsfoldertbl             Active
db_cra:informix.contactcalldetail                       Active
db_cra:informix.eememailstatusdescription               Active
db_cra:informix.eememailagentstatedetail                Active
db_cra:informix.eemqueueagentdetail                     Active
db_cra:informix.textcontactdetail                       Active
db_cra:informix.textcustomerdetails                     Active
db_cra_repository:informix.scriptsfoldertbl             Active
db_cra:informix.agentstatedetail                        Active
db_cra:informix.contactroutingdetail                    Active
db_cra_repository:informix.promptsfiletbl               Active
db_cra_repository:informix.sysgrammarsfiletbl           Active
db_cra_repository:informix.latestsynchedtime            Active
db_cra:informix.eemreasoncodedescription                Active
db_cra:informix.eemstatedescription                     Active
fcrassvr:informix.fcrascalllogtoday                     Active
db_cra:informix.remotemonitoringdetail                  Active
db_cra:informix.eemactiveemail                          Active
db_cra:informix.textagentstatedetail                    Active
db_cra:informix.licenseutilizationdetail                Active
db_cra_repository:informix.grammarsfoldertbl            Active
db_cra_repository:informix.documentsfiletbl             Active
db_cra:informix.agentconnectiondetail                   Active
db_cra:informix.textagentconnectiondetail               Active
db_cra_repository:informix.documentsfoldertbl           Active
db_cra_repository:informix.sysgrammarsfoldertbl         Active
------------------------------------------------------------------
admin:

mark.baker@midlandsco-op.com · ‎11-13-2014

We have resolved this issue.

The problem was that with the Permissions on one of the Datastores within the virtual environment. One of the datastore did not allow "ROOT" permissions.

Solution:-

move both the UCCX cluster and the Call Manager cluster to the same datastore. UCCX cluster rebooted before I was able to see all of the resources.

Many thanks to Gergely Szabo for his assistance troubleshooting this issue.

Gergely Szabo · ‎11-12-2014

Hi,

OK, this was not helpful either. I tried the same thing and it spit out basically the list of entities visible on the web page. I guess this is a kid of a situation when the system thinks the configuration is alright (in fact it isn't).

Okay, let's wait for the SAN operation. Please let us know the result.

G.

mark.baker@midlandsco-op.com · ‎11-12-2014

Its still going.....

admin:file tail activelog uccx/log/MIVR/stdout.log
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
DBIAQConfig::dbSyncResources::Notifying resource update
Nov 12 11:45:32.917 GMT: *** keepalive is called...
Nov 12 11:46:32.928 GMT: *** keepalive is called...
Nov 12 11:47:32.939 GMT: *** keepalive is called...
Nov 12 11:48:32.951 GMT: *** keepalive is called...
Nov 12 11:49:32.961 GMT: *** keepalive is called...
Nov 12 11:50:32.972 GMT: *** keepalive is called...
Nov 12 11:51:32.983 GMT: *** keepalive is called...
Nov 12 11:52:32.994 GMT: *** keepalive is called...
Nov 12 11:53:33.005 GMT: *** keepalive is called...
Nov 12 11:54:33.016 GMT: *** keepalive is called...
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
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Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
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Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
Entered ResourceDAO:makeResourceBeanFromEntity () readSkill= false
DBIAQConfig::dbSyncResources::Notifying resource update
Nov 12 11:55:33.027 GMT: *** keepalive is called...

Uccx 10.5 - Subsystem - Resourses showing "Error occured while reading the Resources"