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UCCX 10.5 - working with voice records in documents variables

dbonagir
Cisco Employee
Cisco Employee

Hi All,

Please, I would be very grateful if you could support me with this script configuration.

The idea is that a caller records several messages using the recording step. Each
resulted record is stored in a variable (document type).

I would like to make the concatenation of these records (several documents) and send by e-mail
one wav file with all the recorded messages. I don't want to save the documents to a disk.

An example:

variable with name "All_in_one", type: document
variable with name "record1", type: document
variable with name: "record2", type: document

Set All_in_one = record1 + record2


The problem is that in "All_in_one" only I can hear the record1. The record2 isn't concatenated.

Actually using the Attach to eMail step, I send each recording (record1 and record2) as separate attachment in a single e-mail
and I have to listen them individually.

Please, anybody knows how to concatenate several recordings in only one file?


Thanks in advance,

Best regards,

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