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joe.conger
Beginner

UCCX 10.6 Agent Status

My CAD agents frequently make and receive calls on their Primary Extension.  Is there a way to automatically go "Not Ready" on their IPCC Extension when the Primary Ext goes off-hook?  Right now a Ready Agent Status does not change when the Primary Extension goes off-hook.

 

If this is a training issue, then is there a best practice for UCCX agents that receive inbound calls on both extension and make outbound customer calls.

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