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UCCX 10.6 Finesse Email Issue.

raza.akram
Level 1
Level 1

Dear All,

 

I have UCCX 10.6, Social minor 10.6 along with MS Exchange 2010.

i can see email in social minor feeds as below but on in finesse.

But in finesse i am unable to see Ready\Not ready for chat and email button , which is default feature. pic is below.

 

 

i have checked all the configuration. and everything seems fine but no email on finesse. i think when Ready\Not ready for chat and email button appears. issue will be resolve.

anyone there who has faced this issue and can help me to get rid of this.

 

i had seen one abnormal thing in social minor.below is the snapshot.

 

Waiting for response.

 

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