09-21-2018 01:19 AM - edited 03-15-2019 06:41 AM
All,
In Detailed Call by Call CCDR reports, talktime column showing as "0" for outside hours calls for a particular region. Calls are routing to other location during off hours.
For Ex. Location A reports showing CCDR talk time values as "0" for the calls came in their off hours where the calls will be routed to Location B. Is this something by design or anything to be checked.
Thanks!
Solved! Go to Solution.
09-22-2018 09:51 AM
09-22-2018 09:51 AM
09-23-2018 08:00 PM
Thanks for the help!!
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