cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

172
Views
0
Helpful
1
Replies
Beginner

UCCX 10.6 Maximum Amount of Configured CSQ Supervisors

Have a quick question. We are running UCCX 10.6.1.1.1002-15 (ES03-19). Below is the output from the License Information.

 

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 290

Cisco Unified CCX Premium Seat(s): 145

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Workforce Manager Seat(s): 5

Cisco Unified CCX Maximum Agents: 400

 

My question, what is the maximum amount of accounts that can be configured as "Supervisors"? I've been told you can only have 40 accounts flagged as Supervisors. Does this total include a combination of accounts that have Supervisor, Reporting or both? We currently have 35 queues and a total of 23 accounts flagged with Supervisor access.

 

Thanks in advanced for your response.

 

 
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Re: UCCX 10.6 Maximum Amount of Configured CSQ Supervisors

You can have a maximum of 42 supervisors configured catering to teams having a maximum agents not > than 50.

View solution in original post

1 REPLY 1
Highlighted
Cisco Employee

Re: UCCX 10.6 Maximum Amount of Configured CSQ Supervisors

You can have a maximum of 42 supervisors configured catering to teams having a maximum agents not > than 50.

View solution in original post

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here