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UCCX 10.6 outbound call

shraavan07
Beginner
Beginner

Hello,

I wrote a script that reads into DB and makes a call to customer to tell them of upcoming appointment. I have everything working fine except when message is done playing, call on cell phone(customer's phone) does not get disconnected. I have "terminated" step in it which ends internal trigger leg, but external call leg stays up. Can someone suggest any solution. Please see script below.

 

Thank you,

Hardik

 

outbound_call.JPG

 

1 REPLY 1

Verify the Terminate step is terminating the Contact that you used in the Place Call step.
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