Buy or Renew
Buy or Renew
Cisco + Splunk: Itā€™s a new day for your data. Learn more.
Ā 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
cancel
Start a conversation
704
Views
5
Helpful
1
Replies

UCCX 10.6 Tenox Wallboard longest wait does not display

ewilkinson
Level 1
Level 1

ā€Ž12-04-2015 04:15 PM - edited ā€Ž03-14-2019 03:31 PM

Hi 

we recently upgrade uccx from 8 to 10 and the the Tenox wallboard 3.72 with ODBC 4.10 seems to blank out the field for counting up longest wait time. It shows 00:00 before a call and then when the call comes in goes blank and then goes back to 00:00 so we don't get the count of the queued call. This only happens when we are using multi queue. So if I set it to monitor 1 queue it works but then try to use the wildcard to monitor multi queue and I get the issue. Anyone else seen this , or any ideas ??

thanks 

Labels:
0 Helpful
1 Reply 1

tenox
Level 1
Level 1

ā€Ž08-15-2016 11:41 PM

Fixed in latest release of Tenox Wallboard 3.7.3. Can be downloaded from here: https://github.com/tenox7/wallboard/releases/download/3.7.3/wallboard373.exe

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents