Is this message typically generated when calls disconnect in UCCX?
%MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded:
We had a customer call our call center and complain she was disconnected after holding for 5 minutes. I spoke with TAC and they claim the caller dropped the call and that the above message is normal. Just looking for a second opinion.
24848298: Sep 19 12:48:02.084 CDT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x6c0893ff2,time=1505843266684,state=ENDED,active=false,aborting=null,app=App[name=2222,type=Cisco Script Application,id=3,desc=2222,enabled=true,max=20,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2014-04-01 13:26:45.0,recordId=23,desc=2222,name=2222,type=Cisco Script Application,id=3,enabled=true,sessions=20,script=SCRIPT[AustinMain9-12-12.aef],defaultScript=,vars=null,defaultVars=null]]],trigger=ContactApplicationTrigger[time=1505843266683,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2014-04-15 12:35:39.0,recordId=41,desc=Cisco JTAPI Trigger,name=8852,type=Cisco JTAPI Trigger,appName=2222,enabled=true,sessions=20,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=8852,redirectCSS=default,cmDeviceName=2222,cmDeviceInvalid=false,cmDescription=2222,cmDevicePoolUUID={5F19362C-19DC-4335-DD77-39FF682CDCE3},cmDevicePoolName=Longview Main,cmCallingSearchSpaceUUID={ED163777-A596-396B-18AF-704BD917D3CB},cmCallingSearchSpaceName=IPCC,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A0AAAF80-AC08-15C9-3F6D-D0E988AF18D4},cmPartitionName=IPCC,cmVoiceMailProfileUUID={00000000-1111-0000-0000-000000000000},cmVoiceMailProfileName=NoVoiceMail,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=2222,cmExternalPhNumMask=9037593828,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=8852,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=17610,type=Cisco JTAPI Call,implId=3017117/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=2222,type=Cisco Script Application,id=3,desc=2222,enabled=true,max=20,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2014-04-01 13:26:45.0,recordId=23,desc=2222,name=2222,type=Cisco Script Application,id=3,enabled=true,sessions=20,script=SCRIPT[AustinMain9-12-12.aef],defaultScript=,vars=null,defaultVars=null]]],task=29000024050,session=Session[id=001-0x1748772d76,parent=null,active=false,state=SESSION_DISPOSED,time=1505843266622],seqNum=0,time=1505843266619,cn=8852,dn=8852,cgn=9033605331,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8852,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000002E099D025D5D0600000000,DestProtocolCallRef=null,route=RP[num=8852],port=TP[type=Cisco CTI Port,id=24,implId=8701,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1f0e526,default=null],isRemote=true,contactImplId=3017117/2,lastContactImplId=3017117/2,session=Session[id=001-0x1748772d76,parent=null,active=false,state=SESSION_DISPOSED,time=1505843266622],lastSession=Session[id=001-0x1748772d76,parent=null,active=false,state=SESSION_DISPOSED,time=1505843266622],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=17610,type=Cisco JTAPI Call,implId=3017117/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=2222,type=Cisco Script Application,id=3,desc=2222,enabled=true,max=20,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2014-04-01 13:26:45.0,recordId=23,desc=2222,name=2222,type=Cisco Script Application,id=3,enabled=true,sessions=20,script=SCRIPT[AustinMain9-12-12.aef],defaultScript=,vars=null,defaultVars=null]]],task=29000024050,session=Session[id=001-0x1748772d76,parent=null,active=false,state=SESSION_DISPOSED,time=1505843266622],seqNum=0,time=1505843266619,cn=8852,dn=8852,cgn=9033605331,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8852,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000002E099D025D5D0600000000,DestProtocolCallRef=null,route=RP[num=8852],port=TP[type=Cisco CTI Port,id=24,implId=8701,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Tue Sep 19 12:47:57 CDT 2017,Queue Time=5000
Thanks
