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UCCX 10.6 - Unable To Login Agent -

Kirill Klimakhin
Beginner
Beginner

Installing a brand new UCCX 10.6 cluster. Using CCM local user database as the client does not have LDAP. 

I created a test user called "testagent" in CUCM, whenever I go to login to UCCX Agent Desktop, it immediately tells me that the "combination of user ID, password and extension is invalid" 

Here the steps of configuration:

-Created User
-Assigned Device
-Assigned primary extension 44357 and IPCC extension 28001
-Gave user CTI privileges 

I see the user as a resource in UCCX, the user is assigned to a team and the team is assigned to a test application. The CTI RP trigger and all other CTI ports are registered. 

I've changed the password multiple times but I am still unable to login. Any idea what I'm missing?

Thanks! 

17 REPLIES 17

ryanticer
Beginner
Beginner

Hello,

 

Did you associate the device to the UCCX RMCM application user?

 

Thanks!

 

Ryan

Did you ever find a solution to this issue?

In our case the RMCM user was corrupt.  Creating a new user named RMCM1 and reassociating all the agent phones fixed it.

ruimartins1000
Enthusiast
Enthusiast

Hi, I've being playing around with 10.6 as well.

Is it a Finesse or CAD activation?

With Finesse, if I don't have a DNS properly configured and agent machines cannot resolve names, I was not able to login the agents with that error you state.I tried setting the hosts file in the machines, but it did not solve.

I set up another CCX and CUCM with DNS and domain, and had no issues.

Rui

ryanticer
Beginner
Beginner

Hello,

 

One more note, user IDs and passwords are case sensitive. Something to check.

 

Thanks!

 

Ryan