01-08-2015 09:18 AM - edited 03-14-2019 02:18 PM
Installing a brand new UCCX 10.6 cluster. Using CCM local user database as the client does not have LDAP.
I created a test user called "testagent" in CUCM, whenever I go to login to UCCX Agent Desktop, it immediately tells me that the "combination of user ID, password and extension is invalid"
Here the steps of configuration:
-Created User
-Assigned Device
-Assigned primary extension 44357 and IPCC extension 28001
-Gave user CTI privileges
I see the user as a resource in UCCX, the user is assigned to a team and the team is assigned to a test application. The CTI RP trigger and all other CTI ports are registered.
I've changed the password multiple times but I am still unable to login. Any idea what I'm missing?
Thanks!
01-08-2015 02:29 PM
Hello,
Did you associate the device to the UCCX RMCM application user?
Thanks!
Ryan
02-26-2015 07:14 AM
Did you ever find a solution to this issue?
02-26-2015 05:48 PM
In our case the RMCM user was corrupt. Creating a new user named RMCM1 and reassociating all the agent phones fixed it.
01-09-2015 07:15 AM
Hi, I've being playing around with 10.6 as well.
Is it a Finesse or CAD activation?
With Finesse, if I don't have a DNS properly configured and agent machines cannot resolve names, I was not able to login the agents with that error you state.I tried setting the hosts file in the machines, but it did not solve.
I set up another CCX and CUCM with DNS and domain, and had no issues.
Rui
01-09-2015 08:21 AM
Hello,
One more note, user IDs and passwords are case sensitive. Something to check.
Thanks!
Ryan
01-11-2015 06:16 AM
Hello,
login to cisco Desktop Administrator page > service configuration > synchronize directory service click synchronize
if it is successful, try to login with the agent again.
HTH
Regards
01-13-2015 10:48 AM
Hi Cklimakhin,
please mark the post as answered, if my answer was the correct one.
Thanks.
03-06-2015 05:03 AM
Hey Mohamed,
we had this Problem too and your solution was the correct one!
THANKS!
04-26-2016 07:42 AM
Worked for me, thank you.
04-04-2016 05:33 AM
This worked for me. Thanks!
06-09-2016 06:12 AM
This did not solve my issue. Finesse was activated via CLI and pub rebooted. All services show in service. I am able to login to Finesse cfadmin page but not the desktop page. The error I get is "Invalid ID or password. Please try again.". The data synchronization mentioned here does not resolve my problem.
08-13-2017 10:49 PM
cisco Desktop Administrator page > service configuration > synchronize directory service click synchronize- This worked for me
Thanks Mohamed
08-30-2017 02:11 PM
02-26-2015 07:49 AM
Can u try login UserName instaead of ID, I can see restriction to Login via Username
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