UCCX 10.6 - Unable To Login Agent -

[Kirill Klimakhin]

Installing a brand new UCCX 10.6 cluster. Using CCM local user database as the client does not have LDAP. 

I created a test user called "testagent" in CUCM, whenever I go to login to UCCX Agent Desktop, it immediately tells me that the "combination of user ID, password and extension is invalid" 

Here the steps of configuration:

-Created User
-Assigned Device
-Assigned primary extension 44357 and IPCC extension 28001
-Gave user CTI privileges 

I see the user as a resource in UCCX, the user is assigned to a team and the team is assigned to a test application. The CTI RP trigger and all other CTI ports are registered. 

I've changed the password multiple times but I am still unable to login. Any idea what I'm missing?

Thanks! 

[Sivanesan Rathinam]

Finesse supports alphanumeric IDs and the special characters: hyphen (-), period (.), and underscore (_) in the user ID. No other special characters are supported. These characters should not be present at the beginning
or end of a ID.

[gpworld]

I had this problem as well.  Did a re-sync of CM Telephony User(s) (Subsystems/Cisco Unified CM Telephony/Data Synchronization).  This fixed my problem immediately.

[vibinanto86]

Which logs from cucm/ uccx do i need to pull  to check this login issue..