UCCX 10.6 Workflow

[mightyking]

Hi Everyone,

How do I configure Workflow in UCCX 10.6? Please note that we are not using Finesse. In Cisco Desktop Adminstartion Under Cisco Unified Presence Settings, I can see workflow but there's no option to create one. All I see is Find, Select All, Clear All and Save but I can't find the Add button.

Thanks in advance for your help,

MK

[mightyking]

Anybody?

[Deepak Rawat · Accepted solution]

Mk, you create workflow using the CDA application and then assign the workflow using web CDA. Refer below:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/cadx106-desktop-admin-user-guide.pdf

Regards

Deepak

[mightyking]

Thanks Deepak

[mightyking]

HI Deepak,

CAD is in engilsh now and I don't see an option to change the language to French.

Could you please advise,

Thanks,

MK