Before,when my customer used CAD as agent desktop,if the agent want to launch a post call survey,agent can press a customized button on CAD whcih contained the function of launcing a blind transfer the call to a Survey script.
However,I find the function is missing when using UCCX finesse as agent desktop,which postone the plan to migaration from CAD to Finesse.
Table of Contents:
1. Reference URLs
2. Type of Certificates
3. Regenerate certificates that have no CTL/ITL impact [no phone impact]
4. Regenerate certificates that have CTL/ITL impact [medium phone impact]
5. Step to delete expired certif...
I have been using the recent release of the WebEx Desktop App (39.9) which has Wireless Sharing feature. Prior to this, we were using the proximity application for sharing, where we can find the performance logs on the %temp% folder of the client machine....
Cisco Recommends Dual NIC deployment for Expressways. But single NIC deployment can be achieved. Points to be noted for single NIC: > Firewall must support NAT Reflection, if not then you can use dual NATing to achieve NAT reflection on unsup...
Learn how Cisco is transforming how you communicate in the modern workplace with new capabilities like expanded Webex calling, unified app experiences, and intelligent devices and tools.
Webex Unified Platform
Deep Dive Briefings