UCCX 11.0 Upgrade?

[SteveLam25564]

If I get a license for the UCCX 11.0 Non-Production System and a 1-year Cisco SMARTnet tech support, will I be able to upgrade to the v. 12.0 UCCX NPS?

[Chris Deren]

No, NFR licenses are for specific version and not upgradable.

[SteveLam25564]

So NPS == NFR? I'd have to be a partner to be able to get an NPS license?

[Chris Deren]

Do you have the part number you are looking to purchase?

[SteveLam25564]

CCX-12-NPS-K9=

[Chris Deren · Accepted solution]

Apologies for mis-reading your initial post, the NPS is not NFR and is upgradable, per Cisco ordering guide:

Note: Customers who have a valid SWSS contract for the CCX NPS systems are eligible to upgrade their systems. Please contact the Cisco GLO team (licensing@cisco.com) with the details of the SWSS contract for assistance with the upgrade.

https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/ccbuorderingguide.pdf