UCCX 11.5(1) Finesse Agent Logged In Number Issue

[Tony Li]

I found the number of Agent Logged In is not equal to the sum of Agent number under different state for highlighted CSQ in Voice CSQ Summary Report.

I have changed the states of 1-2 logged-in agents under this CSQ to make some update in the numbers, the Agent Not Ready number still remains unchanged. I have confirmed that only 3 agents are logged in.

I would like to check if anyone has experienced on similar cases and any suggestion to fix this issue.

[Clifford McGlamry]

You might try logging in on the publisher UCCX server console and running the following command:

utils uccx synctocuic

That may help resolve your issue.