UCCX 11.5 - Callback Feature Through Outbound Dialer

[ln33147]

Dears,

I’m working on a uccx environment version 11.5 SU1.

I have successfully configured and tested the callback feature through uccx outbound dialer and rest api. Now I need to make another rest call for the customer information to be shown in finesse once the agent accepts the call. 

Has anyone done this? 

Any feedback is highly appreciated. 

Thank you in advance.

Lara

[dekwan]

Hi,

Are you trying to make the REST call in the outbound script or on Finesse itself? You can create a gadget on Finesse using the ExternalRestApiSampleGadget to make the REST call.

Thanx,

Denise

[ln33147]

Hello Denise,

Thank you for taking the time to respond.

I’m making the rest call from the uccx script to insert a contact into a campaign.

Your feedback is highly appreciated.

Thank you

[dekwan]

Hi,

I myself am not an expert on the UCCX scripting side. I know more from the Finesse side, but here is some sample scripts that might help: https://github.com/CiscoDevNet/uccx-sample-code/tree/master/clus2017

You can also find documentation on the UCCX scripting here: https://developer.cisco.com/docs/contact-center-express/#!scripting-and-development-guide

Thanx,
Denise

[F16]

Hi Lara,

Can you please share the information for callback with outbound and API. Thanks in advance

Ahmed