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UCCX 11.5 - Error - No Call Information Available Please Contact your administrator

ln33147
Level 4
Level 4

‎09-04-2018 01:54 AM - edited ‎03-14-2019 06:27 PM

Dears,

We are facing the error in subject randomly. Does anyone have any ideas what could be the cause?

I've already checked the below link but this is not our case.

http://docwiki.cisco.com/wiki/Desktop:_Finesse_does_not_display_call_information_for_secondary_line

Thank you in advance.

Lara

2 people had this problem
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0 Helpful
3 Replies 3

sjgreen
Level 1
Level 1

‎05-16-2019 02:29 AM

Did you get a fix for this.

0 Helpful

ln33147
Level 4
Level 4
In response to sjgreen

‎05-16-2019 12:02 PM

Hello,

Restarting the CCX box solved the issue for us.

Regards,

Lara

0 Helpful

ln33147
Level 4
Level 4
In response to sjgreen

‎05-16-2019 12:03 PM

Hello,

Restarting the CCX box solved the issue for us.

Regards,

Lara

0 Helpful
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