I recently installed UCCX 11.5. Customer went from CAD to Finesse.
All is working but have a question regarding Queue Data displayed on Finesse (Voice CSQ Summary Report).
Why is Finesse "Voice CSQ Summary Report," displaying all queues configured in UCCX and not just queues assigned to team? I have verified that Team’s Assigned CSQs only contain queues they would like to monitor. Any ideas?