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Beginner

UCCX 11.5 progressive and predictive campaign call variable layout

Hi All,

We are deploying Progressive and Predictive campaigns on UCCX 11.5. Though the campaign works fine I'm unable to get all of the BA variables displayed to the finesse agent.

In my call variable layout I have added some of the BAXXXX variables, but not able to figure out how to have this populated when an agent answers a Predictive call.

 

Rakesh

 

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