Hello,
I've seen a number of questions related to this but thought I would try to get some clarification. I have a script that front ends all my other scripts and does database dips to pull data from a couple of databases. I store this data into variables within the script. I then use a Get Session step to create a new session and use a Set Session Info step to store my data from script variables into the session and do a call redirect to my next app/script
My 2nd script does a Get Session step (not new) and then a Get Session Info to read my data from the session back into my script variables. This is working fine and my data is consistent (as far as I can tell). The problem is that for some calls, I transfer to yet a 3rd script depending on what options the caller pressed or if they have been in queue for too long. In my 3rd script, again I use a Get Session step (not new) followed by a Get Session Info step to read data from the session into script variables. Many times, the data I read back into the 3rd script appears to be data from a different (wrong) session and my data is not what I'm expecting.
In each script I write my data using CPV's so I can validate and report on everything
I read another post where another user was experiencing similar behavior and the recommendation was to use Get and Set Call Contact steps instead of Get and Set Session steps.
So I have 2 questions, what is the difference between setting and getting the session info using a call contact step vs using the session steps and secondly, how and why is my session data getting mixed up with data from other calls? I was always under the impression every call has a unique session associated with it.
Thanks in advance,
Glenn
