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UCCX 11.6.2 Call is assigned during automatic work state

pwenger
Level 3
Level 3

‎12-19-2019 03:29 AM

Hi

 

Is it a normal behavior, that a call is assigned to an agent while he is still in the automatic work state?

Is the automatic work status a kind of "ready" status for UCCX and the agent can be selected during the automatic work state?

 

Regards

Peter

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Chris Deren
Hall of Fame
Hall of Fame

‎12-19-2019 05:43 AM

No, when agent is in work state he/she does not participate in selection process. How do you figure that is not the case?

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