UCCX 11.6 Calls goes to VM even agents are on ready mode

[prathmesh.bhurke@i-karma.on]

Hello,

All my agents are on ready state however incoming call still goes to VM. This is an intermittent issue, not happening to all the calls. 

We are using UCCX11.6

[Jonathan Schulenberg]

Known defect: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53945