09-14-2018 12:44 AM - edited 03-14-2019 06:29 PM
Dears,
Is it feasible to change the agent state to not ready after each call?
Thank you in advance.
Lara
09-14-2018 03:41 AM
Hi,
If your question is that if it is possible then yes it is under resources you can disable the automatic available which changes the agent state to "not ready" after the call ends.
Also it is feasible where in work is not an enabled and agents need to update the notes etc or do any after call work which requires some time off call.
Rate it if you find this helpful.
09-14-2018 03:55 AM
Thank you Raghav
09-14-2018 06:14 AM
If you want the agent to go to not-ready only when the agent didn't apply wrap-up, try the wrap-up gadget from ExpertFlow.
Cheers,
Jawad
09-14-2018 06:15 AM
If you want the agent to go to not-ready only when the agent didn't apply wrap-up, try the wrap-up gadget from ExpertFlow.
Cheers,
Jawad
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