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vnebolsi
Beginner

UCCX 11.6 codec change

Hello,

 

I'm planning to change UCCX cluster 11.6 codec G.729 to G.711.

 

Do I need to convert all existing voice prompts from G.729 to G.711 and upload them manually?

 

Many thanks,

Vlad.

 

1 REPLY 1
Vaijanath Sonvane
VIP Advocate

Hi,

If all communication to/from UCCX Server is going to be G.711 then you need to convert voice prompts to G.711 codec. Otherwise you will hear a distorted sound.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

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