I am having a problem with my script in that when all agents are busy in Region 1 the calls do not route to agents in Region 2. Also if all agents are busy in both Region 1 and 2 callers should route to Region 3. Script was created by a vendor we no longer employ.
Unfortunately after testing last night it did not perform as expected. NE did not route to any of the other regions. The call remained in the NE loop continuously... agent unavailable, hold, vm..,
You need to remove the last 2 steps under the queue logic as those were shifted under the IF statement. If that does not do it, then perform Reactive debug and make sure the CounterLoop variable is increasing properly and the True node is executed under the IF statement.
Unfortunately after testing last evening, NE did not route to the other regions. The caller was left in a continuous loop, agent not available, option to leave vm, hold....
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
