03-30-2020 09:54 AM
Client is using a 3rdParty reporting solution (Teleopti) to pull reports. The dip is pulling Talking reason codes - but I can't find a list of these RC so we can update the definitions. If talking should be a reason code of 0, or something else, are RC's being carried along when they are not supposed to be? If so, is this preventable?
i'm definitely new to this - so any direction anyone can point is helpful.
Thanks
03-30-2020 12:11 PM
03-30-2020 12:23 PM
Not_ready, Wrap up, and SignOut are all visible under the Finesse Reasons tab... Not Talking.
hence the confusion
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