UCCX 11 - CUIC reports no data

[cristian.munoz]

Hi all

I have a problem with the report of CUIC. There is not data. 

There are two UCCX and I checked the Replication Servers in the CCX Serviceability and the UCCX primary is Dropped/Timeout state. My doubt is in the current state, did reports get lost?

TIA
Cristian

[Konstantin Vaksin]

CUIC takes historical data from the slave node.

You need to reset DB replication. It is possible to do via Web

[cristian.munoz]

Konstantin

The last time, I performed the reset replication procedure and I loss the reports.

TIA
Cristian

[Konstantin Vaksin]

You can always consult with Cisco TAC.

If you keep master node on the primary server, you should be fine to reset replication

Kostia

[cristian.munoz]

In this moment the primary node is Dropped/Timeout status.

TIA

Cristian

[Konstantin Vaksin]

If you are afraid to reset replication, check with Cisco TAC how to recover your setup