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Beginner

UCCX 11 Post call survey

Hello,

Can someone please share how the post call survey works in UCCX Rls 11. Specially how and where to save the post call survey data.

 

Thank you

2 ACCEPTED SOLUTIONS

Accepted Solutions

Hi

Hi

It's up to you. The post call survey feature is just an automated post-call transfer to another application.

What that app does is down to your programming - you might use custom vars to store in the CCX DB, or you might store in an external database server or other system.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Cisco Employee

Refer to below document in

Refer to below document in order to configure Post Call in UCCX 11:

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html

In case you are looking for a Sample Survey script, then refer to below thread:

https://supportforums.cisco.com/discussion/12760656/post-call-survey-106

Regards

Deepak

9 REPLIES 9

Hi

Hi

It's up to you. The post call survey feature is just an automated post-call transfer to another application.

What that app does is down to your programming - you might use custom vars to store in the CCX DB, or you might store in an external database server or other system.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Beginner

Thank you

Thank you

Enthusiast

Re: Hi

Hi

To store in the CCX DB or store in an external database server, is needed the Premium License?

 

TIA
Cristian

Cisco Employee

Refer to below document in

Refer to below document in order to configure Post Call in UCCX 11:

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html

In case you are looking for a Sample Survey script, then refer to below thread:

https://supportforums.cisco.com/discussion/12760656/post-call-survey-106

Regards

Deepak

Beginner

Thank you Deepak

Thank you Deepak

Cisco Employee

My Pleasure Alex :) and

My Pleasure Alex :) and thanks for updating the forum.

Regards

Deepak

Engager

Re: Refer to below document in

Hi @Deepak Rawat,

About the sample survey, did you have the schema for database creation and integration?

Best regards
Daniel Sobrinho
Enthusiast

Re: Refer to below document in

I have the same doubt.

Beginner

Re: Refer to below document in

Hello, 

How can you associate the original agent to the survey in a UCCX report? I'm trying to get a custom call peripheral variable set to the agent ID but I have to do this after the resource is selected. If I do this, it works on the report but all other call peripheral variables get unset by this, such as calling party ID. Any other ideas? 

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