UCCX 11 Post call survey

[alexgrinberg]

Hello,

Can someone please share how the post call survey works in UCCX Rls 11. Specially how and where to save the post call survey data.

Thank you

[Aaron Harrison · Accepted solution]

Hi

It's up to you. The post call survey feature is just an automated post-call transfer to another application.

What that app does is down to your programming - you might use custom vars to store in the CCX DB, or you might store in an external database server or other system.

Aaron

[alexgrinberg]

Thank you

[cristian.munoz]

Hi

To store in the CCX DB or store in an external database server, is needed the Premium License?

TIA
Cristian

[Deepak Rawat · Accepted solution]

Refer to below document in order to configure Post Call in UCCX 11:

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html

In case you are looking for a Sample Survey script, then refer to below thread:

https://supportforums.cisco.com/discussion/12760656/post-call-survey-106

Regards

Deepak

[alexgrinberg]

Thank you Deepak

[Deepak Rawat]

My Pleasure Alex :) and thanks for updating the forum.

Regards

Deepak

[dsobrinho]

Hi @Deepak Rawat,

About the sample survey, did you have the schema for database creation and integration?

Best regards

[cristian.munoz]

I have the same doubt.

[andrewchyun]

Hello, 

How can you associate the original agent to the survey in a UCCX report? I'm trying to get a custom call peripheral variable set to the agent ID but I have to do this after the resource is selected. If I do this, it works on the report but all other call peripheral variables get unset by this, such as calling party ID. Any other ideas?