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adnan.alim
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UCCX 11 Reporting - Summary info for Avg Speed of Answer & Avg Abandon time

We have UCCX 11.5 integrated with CUCM 11.5 and using integrated CUIC.

 

We would like to have the Summary info for ‘Avg. Speed of Answer, Avg. Abandon Time’ in the report for the selected CSQ's. I am not able to see a Out-of-the box report showing  Summary info of ASA & Avg Abandon time' for the selected CSQ's. I am able to see above 2 metrics per CSQ from 'CSQ Activity Report'  but not the avg value (Summary info) for all the CSQ's selected.

 

Is there any built-in report in UCCX which can show this value? Is the Customization of report using standalone CUIC is the only option?

 

Thanks in Advance!!!

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