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Beginner

UCCX 12.0 - Finesse Wrap Up Code - Agent in READY?

I had an agent get an error while entering a wrap up code. From the Screen Shot I can see the agent was in READY state. I did not think this was possible and that the Warp Up codes were only available while the agent was in WRAP UP or TALKING state. I am not sure if this was a transfer in or anything like that but but does anyone have any ideas on how Wrap Up selection can be displayed while the agent is READY?

 

 

 

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Beginner

Re: UCCX 12.0 - Finesse Wrap Up Code - Agent in READY?

Still looking to see if anyone has seen this or can explain how Wrap Up is displayed while and agent is READY.... 

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VIP Mentor

Re: UCCX 12.0 - Finesse Wrap Up Code - Agent in READY?

Sorry, not me. Did you try https://tools.cisco.com/bugsearch
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Beginner

Re: UCCX 12.0 - Finesse Wrap Up Code - Agent in READY?

Well you saying it pretty much confirms there isn't a reasonable explanation it happened and no one else has seen it!

 

I will have to check with my customer to see how often it is happening if it has even happened again. Happens once out of thousands of times and tickets are opening and it seems as if the world is ending!

 

Nothing in the bug search. Thanks for the reply!