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UCCX 12.0 Finnesse Desktop Chat

I've been trying to get UCCX desktop chat to work. I configured the URL and the login dialog appears, however when I put my username/password and click "Sign In" the widget goes blank with the wait swoosh in perpetuity, never actually connecting. I performed a packet capture and I see traffic going to our IM server on port 5280, and i see responses, but it is encrypted so can not see the contents.  Anyone have some insight into what might be causing this?

 

UCCX 12.0, IM&P 12.5

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Cisco Employee

Re: UCCX 12.0 Finnesse Desktop Chat

Hi,

Check if all the required service are active and running.

Try restarting the TOMCAT service. Sometimes restarting the services solves the issue.

Regards,
Anusha B R

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