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UCCX 12.5.1 - Finesse Agent Phone Book - Text too Small

Leah Sittig
Beginner
Beginner

Recently upgraded to UCCX 12.5.1.10000-31 and our agents are complaining that when transferring to a department in the Phone Book the "text" is too small to read.  Is there any way to expand this window?

 

Attaching screenshots.

Finesse Direct Transfer Phone Book with Multiple Entries.png

Finesse Direct Transfer Phone Book with Multiple Entries - 2.png

  

1 Accepted Solution

Accepted Solutions

The problem doesn't look to be the font size, but rather the available horizontal space to display more text.  But I agree, I don't think there is a setting to control this width.  Might just have to file a defect.

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2 Replies 2

david.macias
VIP Advocate VIP Advocate
VIP Advocate

Not without building your own gadget. Can the user zoom in on the browser itself? That might help, but it will make everything bigger not just the phone book.

 

david

The problem doesn't look to be the font size, but rather the available horizontal space to display more text.  But I agree, I don't think there is a setting to control this width.  Might just have to file a defect.

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