We are a hospital and have upgraded our UCCX to 12.5.1 SU1 due to numerous issues. We have run into a bug CSCvt65696 and need to upgrade CUCM from 12.5.1 SU2 to SU4. In our test environment, while upgrading to the inactive partition any new Finesse logins are greeted with "Incorrect username or password. Try again". The existing Finesse agents are working but of course we have shift changes/lunch/etc.
What do other companies do when they are a 24x7 shop. We have CTI Failover to Hunt Pilots and manually add extensions when doing maintenance. Just wondering if this is our only option.
NOTE: After the CUCM test environment was loaded to the inactive partition. we are still locked our of Finesse.
