09-11-2024 07:07 AM
Hi Guys,
We have a solution with 02 UCCX Servers (Master and Slave) and are need to restrict a specific team to only to insert and exclude messages. I would like know if there are the possibility to create the user with this privilege?
Thanks,
Wilson
09-11-2024 08:18 AM - edited 09-11-2024 08:20 AM
What do you mean by messages ?
A supervisor Can be setup so he/she only Can change there team
09-11-2024 10:46 AM
Hi Thomas,
Thanks a lot for your contact.
Answering Your questions. Today when there are any problem in the system We put the message, for example: “We are with problem about application X and are working to solve as quickly as possible”. After fix the problem the message is removed.
The User will should have privilege only put and removed this message type. Is it possible?
Thanks
09-11-2024 10:51 AM
Do you mean that you enable/record a message that is played to callers when there is an issue with something?
09-11-2024 10:58 AM
Hi Roger,
As work today. The user write the message and use the TTS to convert in audio. I take the audio file and put the message in the UCCX. When the problem is fixed I removed the message (The user don´t have access the UCCX).
We are need transfer this activity for the User, but, him can´t have privilege of the administrator. The User only will be put or removed the message on UCCX.
Is possible to create the User to have only this privilege?
Thanks,
Wilson
09-11-2024 11:09 AM - edited 09-11-2024 11:10 AM
You can create a script and application in CCX that the user(s) call into to record the message and activate it. You can also include options to listen to the current message, check status of if it is enabled or disabled and turn off or on the message. For authentication you can use a verification PIN or something similar.
09-11-2024 11:13 AM - edited 09-11-2024 11:16 AM
As roger is saying you Can make a script where you Can Call into an Then record the prompt ( or have standard prompts that you Can choose )and activate that.
You Cant make a user that only Can upload a prompt - There is no mla ( multi level access ) in the admin interface
09-11-2024 11:27 AM
Hi Roger and Thomas,
Sorry, but, not was clear for me the solution mentioned. The that need is that the User can only include and exclude message audio (if possible) and can´t to do nothing other change in the UCCX.
Thanks,
Wilson
09-11-2024 11:42 AM
As Thomas wrote it’s not possible as there is no way to limit the access rights to just this. The alternative is to use a script as mentioned.
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