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faizanelahi
Beginner

UCCX 12.5 - Are you still there prompt

Hello,

 

My script working fine as per the requirement. However, after the menu prompt when the caller selects language selection option, they are hearing "Are you still there".  

Maximum retries has been changed to 0 and timeout is 3 seconds in Menu prompt.

Please advise.

2 REPLIES 2
Roger Kallberg
VIP Advisor

If you haven’t done it yet I would recommend you to run a reactive debug of your script to check what happens at this step. With that you would likely see what is wrong in your script.

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JohnBushong8071
Beginner

The "Are you still there" prompt plays at the end of a timer while waiting for caller input. I agree 100% with Roger, the reactive debug will show what step is giving that prompt and from there you can determine which timer to back down.

 

John B

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