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UCCX 12.5 Select a Call Variable Layout

Hello, how could I select an specific Call Variable Layout on Cisco Finesse where I only need Call Variable 1 to be displayed, and I can see all Call Variables from Default Layout.

 

Regards,

Juan Carlos Arias

 

1 ACCEPTED SOLUTION

Accepted Solutions
Thomas G. Johannesen
Contributor

Hey Juan.

 

Your make a call variable (in your script) named

 

user.layout that referees to your layout name

 

Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA - Cisco

 

Hope that helps

 

-----------------------------------------------------------
Please rate all useful posts and mark as answer if it solves your issue

View solution in original post

2 REPLIES 2
Thomas G. Johannesen
Contributor

Hey Juan.

 

Your make a call variable (in your script) named

 

user.layout that referees to your layout name

 

Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA - Cisco

 

Hope that helps

 

-----------------------------------------------------------
Please rate all useful posts and mark as answer if it solves your issue

View solution in original post

Hello Thomas,

 

Thanks for your help, I also had an issue with browser, I was missing to delete cache on browser when making changes on layout.

 

Regards,

Juan Carlos Arias