UCCX 12 CME 12.5 compatibility

[adamgibs7]

Dears

I am planning for 10 contact center agents with around 90 users in total , i was planing for CME 12.5 and UCCX 12.5 but when i went to the compatibility matrix they are not compatible, On the other hand when i went to CME guide it mentioned the integration steps for the UCCX, can anybody confirm to me it is doable or not. 

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmeuccx.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme125spc.html

[david.macias]

I would certainly ask Cisco about this to be 100% sure. Looking at the CCX compatibility guide I couldn't find a reference to CME ever, but on the other hand CME has referenced CCX often. So I would lean towards believing what the CME docs say. HOWEVER, confirm with Cisco.

david

[Anthony Holloway]

You have to jump in your DeLorean and set the year back to 2012 for this one, because it was in the Release Notes for UCCX 9.0(1):

https://web.archive.org/web/20140401072107/http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/release/guide/UCCX_BK_U1609442_00_uccx-release-notes/UCCX_BK_U1609442_00_uccx-release-notes_chapter_00.html

[david.macias]

So is CME supported at all anymore? I've never seen a CCX/CME instance in the wild, but I had heard they were out there.

~david
I love talking contact center. Msg me on

Teams 

[adamgibs7]

Dear Anthony

So from the screenshot it seems that cisco has stopped making work from CCX 9.0 onwards.

Please confirm.

[Anthony Holloway]

Yep.

[Anthony Holloway · Accepted solution]

Yep.  As of today on https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-express/series.html