UCCX 12 compatibility matrix

[tdudas]

Hi All,

compatibility matrix on cisco.com

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html#Solution_Products_and_Components

there is no CUCM 10.5 listed in this table here below:

Solution Products and Components

Cisco Unified Communications Manager and Business Edition 6000 and 7000(FN 1)	Gateways for Outbound Agent and IVR(FN 2,4)	Cisco SocialMiner	Cisco Prime Collaboration	Cisco Instant Messaging and Presence (IM&P)(FN 5)
11.x	12.x	Prime Deployment	Prime Assurance
11.0(1) 11.0(1a) 11.5(1)	12.0(1) 12.5(1)	Router Series 29XX 39XX 43XX 44XX Cisco IOS(FN 3) 15.5(2)M 15.5(3)M 15.5(3)S(FN 4)	12.0(1)	10.5(1) 10.6(1) 11.0(1) 11.5(1) 11.6(1)	10.5(1) 10.6(1) 11.5(1) 11.6(1)	12.5(1)

BUT

Workforce Optimization Compatibility (top)

Unified CCX	Cisco Unified Communications Manager	Compliance Recording/Quality Management/Advanced Quality Management(FN 1,2)	Workforce Management (WFM)(FN 3)
12.0(1)	10.5(1) 10.5(2) 11.0(1) 11.5(1) 12.0(1) 12.5(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)

lists 10.5...  is this correct all above?

Thank you

Kind regards,

Tibor

[Mike_Brezicky · Accepted solution]

What are you trying to do?

UCCX 12.0 is not compatible with CUCM 10.5, but the second table is for Workforce Optimization, the call recording software.   The latest SR is compatible with UCCX 12.0 and CUCM 10.5, but regardless, you cannot have CUCM 10.5 on UCCX 12.0.